Technical
Uptime SLA
A contractual commitment by a SaaS vendor to maintain a specified level of service availability, typically expressed as a percentage (e.g., 99.9%). SLA breaches often entitle customers to service credits.
Technical
A contractual commitment by a SaaS vendor to maintain a specified level of service availability, typically expressed as a percentage (e.g., 99.9%). SLA breaches often entitle customers to service credits.