Our Authors
The experts and enthusiasts who write for MerchantDash.
Jennifer Walsh
CPP, Former VP Sales WorldPay
Jennifer Walsh is a payments industry analyst who spent a decade in merchant services sales at WorldPay before transitioning to independent research. She has evaluated over 200 business software products and payment solutions, focusing on total cost of ownership and the hidden friction that derails software implementations. Jennifer brings a sales insider's perspective on the gap between what vendors promise and what businesses actually experience.
Rachel Torres
Former Shopify Plus Partner Consultant, BA Business Administration
Rachel Torres has spent eight years helping small businesses choose and implement SaaS tools — from POS systems to invoicing platforms. As a former Shopify Plus partner consultant, she understands the operational pain points that founders face when scaling from 10 to 100 orders per day. Her reviews prioritize integration quality, true total cost of ownership, and time-to-value for non-technical teams.